Frequently Asked Questions

CADC/CPS Licensing and Re-certification Training


Need additional assistance?
Visit MindCross Technical Support

Below is a list of frequently asked questions about the NCADD eLearning courses. Click on a question to view the answer.



Will my computer work with the NCADD Online Training Program?
The basic technical requirements for using the online training are listed below. For additional details read the Online Training Technical Requirements.

  • Windows XP/Vista, Windows 7 or Macintosh OS X
  • Internet Connection—Broadband or DSL connection required
  • Internet Explorer (version 7+), Firefox (version 3+), Google Chrome, or Safari
  • Browser Settings:
    • JavaScript & Cookies enabled
    • Popup blocker disabled
  • Adobe Flash Player
  • Sound Card and speakers (optional)


Do I have to take the Pretest? And if so, why do I have to take it before I begin the course?
The Pretest is required before you begin each course. It does not count towards your overall 'grade'; however, it is given as a way to compare what you knew before you began the course to what knowledge you gained.



How many times can I take each test?
You will only have one opportunity to take each test. You will take the Pretest once before you begin the course and the Posttest once after you complete the course. If you do not receive a passing grade on the Posttest and would like to discuss any issues with NCADD, you may contact an NCADD representative.



How long will I have to take the course and how many times can I access it
When you register and purchase a course you will have three months to complete a course. During that time you can access the course as often as you like. All courses are available 24 hours a day, 7 days a week.



Can I print the course?
No, you cannot easily print a copy of the course. At the end of the course there is a concise list of references, resources, and a glossary that may be beneficial.




Can I print a certificate for the course?
Yes, after you complete each course and related test(s) you may print and/or download a certificate of completion for the course. This will only be available if you receive a score of 70 or more on the course post test. To print the certificate: log in, select the course, go to the course page, then click on the 'Print Certificate' link. You will be given instructions on printing or downloading your certificate. After you read the instructions click on the 'Print Certificate' button. This certificate will serve as a permanent record of your completion of the course.



How long will it take me to complete each course?
The amount of time that it takes each student to complete each course will vary based on a few factors, including the speed of the computer the student is using and the speed at which the student reads and absorbs the information presented. Additionally, the course length itself varies from course to course. The average length of time per course is is 2-4 hours.




I finished taking the course, but forgot to print the course certificate. What do I do?
You can print a course certificate at any time -- even after your course has expired. This function will only be available if you receive a score of 70 or more on the course post test. To print the certificate you should first log in to the tyrannizing. If the course has expired you will see a little 'Print Certificate' icon beside the course. Click on the icon. If the course has not expired select the course, go to the course page, then click on the 'Print Certificate' link.

You will be given instructions on printing or downloading your certificate. After you read the instructions click on the 'Print Certificate' button. This certificate will serve as a permanent record of your completion of the course.




I can't remember my password?
If you can't remember your password for the training, go to the course login page. On that page, below the login button you will see a link 'Forgot your password?' Click on this link and you will be taken to a page where you should enter your email address that you used to purchase the online training. Your password will be sent to that email address automatically.




I can't remember how to access the training and can't find my email with the information?
If you can't remember how to log into the online training or don't have your initial email that was sent to you with this information, go to the course login page. On that page, below the login button you will see a link 'Need help signing in?' Click on this link and you will be taken to a page where you should enter your first name, last name, and email address that you used to purchase the online training. A new email will be sent to you, automatically, containing all the information needed to access the online training.



I just started the course and I don't see the Previous or Next buttons at the bottom right corner of the window. What do I do?
If you don't see the previous and next buttons used to navigate through the course, place your cursor on top of the course title in the gray bar at the top of the course. Do a RIGHT CLICK and you will get a menu. Select SHOW FULL SCREEN from the menu. When you select SHOW FULL SCREEN, the course window will be sized to match your monitor and you will be able to see the Previous and Next buttons to navigate through the course.